Legal

Cancellation & Refund Policy

Effective date: October 13, 2026

This policy explains how cancellations and refunds work for A1 Brain memberships and for logistics orders placed with A1 Global Logistics LLC.

1. Cancelling a membership

• You can cancel your A1 Brain membership at any time by emailing contact@a1globallogistics.com from your account email.
• Cancellation takes effect at the end of the current billing period. You keep access until then, and you will not be charged again.

2. Membership refunds

• First payment: if you cancel within 7 days of your first membership payment, we refund that payment in full.
• Renewals: renewal payments are not refundable, and we do not issue partial refunds for unused time in a billing period.
• Billing errors: if you were charged in error, contact us within 30 days and we will correct it and refund the incorrect amount.
• Approved refunds are returned to the original payment method within 5 to 10 business days.

3. Setup and custom development

One-time setup fees and custom development work are billed as agreed in each proposal. Work already delivered is not refundable; deposits for work not yet started are refundable if you cancel in writing before work begins.

4. Logistics orders

• You can cancel an order at no cost before we issue purchase orders to suppliers.
• After purchase orders are issued, cancellations and returns depend on each supplier's return policy, and any restocking, freight or handling costs are charged to the buyer.
• Goods that arrive damaged or different from the order must be reported in writing within 7 days of delivery, with photos, so we can file a claim with the carrier or supplier.

5. Contact

For any cancellation or refund request, write to contact@a1globallogistics.com with your company name and order or invoice number.